Privacy Policy

Last Revised Date: 10/08/2024

I. Introduction

At Arkner, we are committed to protecting your privacy. This privacy policy explains how we collect, use, and protect your personal data when you use our website and services to book a vehicle recovery.

II. Scope

This privacy policy applies to all users of Arkner's website and services, including:

Customers: those who request or receive vehicle recovery services via their Arkner account.
Recovery Drivers: those who provide vehicle recovery services individually or through partner recovery companies.

III. Data Collections and Uses

A. The data we collect

Arkner collects data:

Provided by users to Arkner.
Created during use of our services.
From other sources.

1. Data provided by users. This includes:

Account information: First and last name, email, phone number, login name and password, address, payment or banking information, and vehicle details.
Background check information (recovery drivers):Driver history, criminal record (where permitted by law), license status, and right to work.
Identity verification documents and photos:Government-issued identification, user-submitted photos.
Demographic data: Birth date/age, gender.
User content: Communications with Arkner customer support, ratings or feedback for users, and any other data submitted by users.

2. Data created during use of our services. This includes:

Location data: Precise and approximate location data from recovery drivers' mobile devices.
Transaction information: Type of services requested or provided, trip or job details, payment transaction information.
Usage data: Data about how users interact with our services.
Device data: Data about the devices used to access our services.
Communications data: Data regarding communications between users enabled through Arkner's services.

3. Data from other sources. This includes:

Users participating in our referral programs.
Arkner account owners who request services for or on behalf of other users.
Users or others providing information in connection with claims or disputes.
Arkner business partners through which users create or access their Arkner account.
Publicly available sources.
Marketing partners and service providers.
Law enforcement officials, public health officials, and other government authorities.

B. How we use data

Arkner uses data to provide, personalize, maintain, and improve our services. This includes using data to:

Create and update accounts.
Enable vehicle recovery and other services.
Process payments.
Personalize users' accounts.
Perform necessary operations to maintain our services.
Verify users' accounts, identity, and compliance with safety requirements.
Detect and combat fraud.
Provide customer support.
Send users non-marketing communications.
Send users marketing communications and advertising.
In connection with legal proceedings.

IV. Choice and Transparency

Arkner enables users to access and/or control data that Arkner collects, including through:

Privacy settings.
Device permissions.
In-app ratings pages.
Marketing and advertising choices.

V. Data Sharing and Disclosure

Arkner may share data:

With other users (e.g., sharing customer details with recovery drivers).
At users' request or with users' consent.
With Arkner subsidiaries and affiliates.
With Arkner service providers and business partners.
For legal reasons or in the event of a dispute.
With consent.

VI. Data Retention and Deletion

Arkner retains user data for as long as necessary for the purposes described above. Users may request account deletion through the Arkner website.

VII. Legal Information

A. Data Controllers and Data Protection Officer

Arkner Limited is the controller of the data processed in connection with use of Arkner's services. Users may contact Arkner's Data Protection Officer at support@arkner.com regarding issues relating to Arkner's processing of their personal data and their data protection rights.

B. Legal Framework for Data Transfers

Arkner operates and processes user data globally. We comply with applicable legal frameworks relating to the transfer of data.

C. Updates to this Privacy Policy

We may occasionally update this policy. If we make significant changes, we will notify users in advance of the changes through the Arkner website or through other means, such as email.

VIII. Contact Us

If you have any questions about this privacy policy, please contact us at support@arkner.com.

If you have any questions about this Privacy Policy, please contact us at:

Arkner Limited
71-75 Shelton Street, London, WC2H 9JQ, England
support@arkner.com